FoldyGo Privacy Policy (2026) This Privacy Policy explains how FoldyGo (“we,” “our,” “the Company”) collects, uses, and protects customer information when using our laundry pickup and delivery services. By placing an order, customers agree to the terms below. 1. Information We Collect FoldyGo collects the following types of information: Personal Information Name Phone number Email address Pickup/delivery address Student verification (.edu email + student ID photo) Payment information (processed securely by third‑party providers) Order Information Laundry bag count Service selections (express, white‑only, extras) Pickup and delivery times Notes or special instructions Automatically Collected Data Device type Browser type IP address Basic usage analytics We do not collect or store sensitive financial data (credit card numbers). Payments are handled by secure payment processors. 2. How We Use Your Information FoldyGo uses customer information to: Provide laundry pickup, cleaning, and delivery Verify student discount eligibility Process payments Send order updates and notifications Improve service quality Prevent fraud or misuse Communicate promotions or service updates (opt‑out anytime) We do not sell customer information to third parties. 3. Student Verification Data Students using the $22.99 Student Special must provide: A valid .edu email A photo of their student ID (one‑time upload) This information is used only for verification and is not shared or sold. 4. How We Protect Your Data FoldyGo uses industry‑standard security measures to protect customer information, including: Encrypted data transmission Secure payment processing Limited internal access Regular system monitoring No system is 100% secure, but we take reasonable steps to safeguard your information. 5. Sharing Your Information FoldyGo may share limited information with: Payment processors (for billing) Delivery partners (for pickup/delivery coordination) Service providers (for SMS/email notifications) We do not share information with advertisers or unrelated third parties. 6. Customer Rights Customers may: Request access to their information Request corrections Request deletion (unless required for billing or legal reasons) Opt out of promotional messages To make a request, contact FoldyGo customer support. 7. Data Retention We retain customer information only as long as necessary to: Provide services Maintain accurate billing records Comply with legal obligations Student ID photos are stored securely and may be deleted upon request. 8. Cookies & Tracking FoldyGo may use cookies to: Improve website performance Save customer preferences Analyze usage patterns Customers may disable cookies in their browser settings. 9. Children’s Privacy FoldyGo does not knowingly collect information from individuals under 13. If such information is discovered, it will be deleted promptly. 10. Changes to This Policy FoldyGo may update this Privacy Policy at any time. Continued use of the service means acceptance of the updated policy. 11. Contact Information For privacy questions or requests: FoldyGo Customer Service Email: support@foldygo.com Hours: 8 AM – 8 PM EST